Refund and Return Policy
Effective Date: May 7, 2026
Business Name: Gallery of Joneal LLC
Website: urlGallery of Joneal LLC https://galleryofjoneal.com
Email: admin@galleryofjonell.com
1. Overview
Gallery of Joneal LLC values customer satisfaction and strives to provide exceptional artwork, creative services, and customer experiences.
Due to the custom, artistic, and often one-of-a-kind nature of our products and services, all sales are subject to the policies outlined below.
By purchasing from Gallery of Joneal LLC, you agree to this Refund and Return Policy.
2. Original Artwork Sales
All original artwork sales are generally considered final.
Because each artwork is unique and may involve custom artistic processes, we do not guarantee refunds, exchanges, or cancellations once payment has been processed.
Exceptions may be considered only at our sole discretion.
3. Custom Orders and Commissions
Custom artwork, commissioned pieces, collaborations, consultations, and personalized projects are non-refundable.
This includes:
- Resin artwork commissions
- Sculptures
- Personalized artwork
- Creative collaborations
- Consultation services
- Custom design work
- Event-related artistic services
Once work has begun, deposits and payments are non-refundable.
4. Deposits
Deposits made for custom projects, bookings, or consultations are non-refundable unless otherwise stated in writing.
Deposits are used to:
- Reserve scheduling
- Cover preparation time
- Secure production materials
- Allocate project resources
Failure to complete a project or respond within a reasonable timeframe may result in cancellation without refund.
5. Damaged or Defective Items
If your item arrives damaged, you must notify us within 48 hours of delivery.
To request review of a damaged shipment, please email:
- Your order information
- Clear photographs of the damage
- Photographs of the packaging
- A description of the issue
Send all claims to: admin@galleryofjonell.com
Failure to report damage within the required timeframe may result in denial of the claim.
Approved claims may qualify for:
- Replacement
- Repair
- Store credit
- Partial refund
depending on the situation.
6. Shipping Issues
Gallery of Joneal LLC is not responsible for:
- Delays caused by shipping carriers
- Weather-related delays
- Lost packages after confirmed delivery
- Incorrect addresses submitted by customers
- Customs delays or fees
Customers are responsible for providing accurate shipping information at checkout.
Additional shipping charges may apply if packages are returned due to incorrect addresses.
7. Cancellations
Orders for standard merchandise may be canceled only if production or shipping has not yet begun.
Custom orders, commissioned artwork, and consultation bookings generally cannot be canceled once work or scheduling has started.
Cancellation requests must be submitted promptly to:
admin@galleryofjonell.com
Approval of cancellations is not guaranteed.
8. Exchanges
Because many products are one-of-a-kind or custom-created, exchanges are generally not available.
If an exchange is approved, customers may be responsible for return shipping costs.
Items must be returned in original condition and packaging when applicable.
9. Digital Products and Creative Content
All digital products, downloadable materials, and digital creative content are non-refundable once access or delivery has been provided.
Unauthorized sharing, reproduction, or resale of digital content is prohibited.
10. Consultation Services
Consultation fees may be non-refundable once the appointment time has been reserved.
Rescheduling requests may be accommodated at our discretion.
Repeated no-shows or late cancellations may result in refusal of future bookings.
11. Chargebacks
Customers agree to contact Gallery of Joneal LLC before initiating chargebacks or payment disputes.
Fraudulent or abusive chargebacks may result in:
- Permanent refusal of future service
- Collection efforts
- Legal action when appropriate
We reserve the right to provide documentation to payment processors to dispute invalid chargebacks.
12. Refund Processing
If a refund is approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on the financial institution.
- Shipping fees may be non-refundable.
Gallery of Joneal LLC reserves the right to issue partial refunds when appropriate.
13. Policy Updates
We reserve the right to modify or update this Refund and Return Policy at any time.
Updated versions become effective immediately upon posting to the website.
14. Contact Information
Gallery of Joneal LLC
Email: admin@galleryofjonell.com
Website: urlGallery of Joneal LLC https://galleryofjoneal.com